Refund Policy

Last updated: October 2026

30 days, no reason needed

If you buy from National Shoppers Payback Fund and decide it is not for you, you have 30 days from the date of your purchase to ask for a refund. You do not need to give a reason, explain yourself, or prove you tried the method. Ask inside 30 days and you get your money back.

How you get paid back

Approved refunds are returned to the original payment method used for the order — the same card, account, or wallet. We cannot send a refund to a different card or person. Once the refund is issued it usually appears on your statement within 5 to 10 business days, depending on your bank or card issuer. That timing is set by them, not by us.

Who handles the billing

Billing and payment for every order is handled by Explodely, which is our payment gateway and the retailer of record for your purchase. Explodely took the payment, so Explodely issues the refund. The fastest way to get a refund is to open a ticket directly with them:

• Explodely billing support: https://help.explodely.com/support/tickets/new

Include the email address you used at checkout and your order or receipt number so they can find the transaction quickly. If you cannot find your receipt, email us at support@nationalshopperspayback.com and we will help you locate your order details and pass the request along.

What to include in a refund request

• The email address used at checkout.
• The order number, receipt number, or transaction ID from your purchase confirmation email.
• The approximate purchase date and amount.
• Which product or order you want refunded, if you bought more than one.

Upgrades, add-ons, and multiple purchases

Each purchase has its own 30-day window that starts on the day that purchase was made. If you bought an upgrade or add-on after the main product, you can refund one without refunding the other, or refund both. Just say clearly in your ticket which orders you want refunded.

What happens to your access

When a refund is issued, your licence to use the material ends and your access to the member area is removed. You must stop using, and delete, any files you downloaded. Keeping or sharing the material after a refund is a breach of our Terms & Conditions.

After 30 days

We are not obliged to refund requests made after the 30-day window. We may still look at them case by case as a courtesy, but please do not count on it. Our 30-day policy is deliberately simple so you never need to gamble on it.

Chargebacks

Please ask us or Explodely for a refund before you contact your bank. A chargeback costs us far more than a refund, takes much longer for you, and is unnecessary when a no-reason refund is one ticket away. We reserve the right to dispute chargebacks filed without a refund request first, and to refuse future purchases from accounts that file one.

Fraud and abuse

We may decline a refund where there is clear evidence of fraud, such as stolen payment details, repeat buy-and-refund cycles on the same product, or redistribution of the material. This is not about being awkward over a normal request — genuine 30-day requests are approved.

A note on what you bought

This refund policy covers the money you paid us for educational material. It has nothing to do with rebates, cashback, or consumer refunds from retailers. We are a private company, not a government agency, and we are not affiliated with or endorsed by any retailer. We do not file claims for you and we do not pay out claims. Whether a retailer or settlement approves anything is their decision, and we make no guarantee about how much you may recover. Results vary and are not typical. Nothing here is legal, tax, or financial advice.

Contact

Product questions: support@nationalshopperspayback.com. Refunds and billing: Explodely support.